Event Tickets:

All ticket sales are final. Event dates and venues are subject to change. Events include workshops, training seminars, annual DPTS Team Summit, boot camps, etc.

Tickets are non-refundable. If you are unable to attend, tickets may be transferred to another person or to a future conference. Dan Plowman Team Systems Inc (DPTS) reserves the right to cancel an event. In the event of cancellation by Dan Plowman Team Systems Inc (DPTS), only the cost of the conference registration shall be refunded.

Products:

DPTS products are intellectual product, therefore we do not issue refunds after the product is shipped and/or downloaded, which you are responsible for understanding upon purchasing. Please make sure that you've carefully read all relevant documentation and please don't hesitate to contact us with all the questions you have prior to ordering any products. We only make exceptions with this rule when the product appears to be not-as-described on a case-by-case basis in agreement of the parties concerned. The deadline for any refund claim is one week after the delivery date.

Coaching/Consulting Programs:

A discount is provided for anyone joining one of our consulting programs for a minimum of 12-months. Choosing this option obligates you for a minimum of 12-months from the date coaching started. If you do not honour the 12-month minimum commitment, your account may be turned over to collections at the discretion of DPTS, if an alternate agreement cannot be reached. DPTS is committed to client satisfaction and retention and every effort will be made to ensure you receive the highest possible level of service in the industry. After the 12-month commitment has been met, consulting reverts to a month-to-month agreement and can be cancelled at any time with 30 days advance notice from your billing date. The month-to-month agreement also applies to anyone not on a 12-month commitment.

Please refer to our member agreement that you sign upon joining our coaching program to review our complete coaching refund policy in detail.

Brokerage Training:

Training that takes place at a brokerage, whether paid at the brokerage level or the agent level, is non-refundable, once the payment has been processed. If a session is missed, every effort will be made to provide the materials that were used in that training session and if the session is offered again in the future, you may attend at no additional cost. If you are not able to attend any of the training sessions after payment has been made, you will retain a credit with DPTS for the amount paid that can then be used towards future events or products that may be purchased and downloaded from our website or shipped to you directly.